I would not recommend this company

I would not recommend this company as I agreed to a rental property and they have now offered this property to someone else, this is very upsetting as I had shown this to my children and said this was going to be there new home, all the paperwork went to the agents and they advised that the deposit was ok to be sent on Monday as I viewed the property on a Saturday and they advised that nothing to be done until Monday, they also informed me via email rather than calling me to advise, I really would not use this company as the customer service is terrible and now has left me so upset. So people please read this before you use them. Thank you fresh move 23 Jan 2019 Dear Mr Gazzard I am sorry you feel this way but as explained on Saturday at the viewing and again on our applicants information form that was sent to you Monday morning at 10.12am that the property is not secured until a holding deposit is received. Unfortunately, we had additional viewings booked on the Monday afternoon that were requested over the weekend and one of the viewings resulted in a holding deposit being received. We then contacted the landlord and he agreed to progress the couple to referencing. We continually experience applicants that say after a viewing that they wish to take a property and in many cases it never results in a holding deposit being received. You had every opportunity to transfer the holding deposit and as we clearly explained the property is never secured by any applicant until 1) we have received a holding deposit and 2) the landlord agrees to progress that particular applicant(s) through to referencing. Thereafter, the applicant still needs to pass the referencing process to ensure that a formal tenancy contract can be issued. We will continue to do viewings on any property until a landlord has agreed to progress an applicant to referencing and it was unfortunate on this occasion that your holding deposit never arrived. We are very sorry that you do not wish to work with fresh move again as we had several other properties that we intended to contact you about becoming available over the course of the next month including one that is coming up in the same road (we are just waiting on dates). We would advise anyone who sees a property they really want to go for that they secure it with a holding deposit.